![]() Speaking to the same individual throughout the process makes the relationship feel more personal, regardless of how large your company may be. ![]() When the client has one point of contact, it not only prevents missed messages and poor communication, but it helps to build a strong relationship. ![]() This person not only keeps the entire internal team on track and progressing towards identified milestones and goals, but they also act as the main point of contact for the client. “Assigning one person as the ‘leader’ or ‘project manager’ for every client can make a huge difference.
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